Vegas Hero
With a name like Vegas Hero, we expected a legendary experience with this online casino. Owned and operated by Genesis Global Limited who also runs other online casinos like Casino Joy and Genesis Casino, this company has gained a lot of experience since they started back in 2014.
We’ve enjoyed their other casinos, so we went into this trial with fairly high expectations. The theme is a little confused, which makes for an odd aesthetic. But don’t let that put you off because Vegas Hero has a lot to offer. See the details below!
Welcome Offer and Promotions
Vegas Hero offers a welcome bonus to new players that is on the high end of typical. A deposit match on your first deposit, as well as bonus codes for decreasing percentages on your next three deposits makes for a pretty hefty bonus balance. Free spins are included in the welcome bonus and you get some of them upfront and the remainder are distributed over the next 4 days. Vegas Hero also offers a live casino welcome bonus with another deposit match. The resulting bonus balance is, of course, to be spent only in their live casino games.
In addition to this generous welcome package, Vegas Hero offers weekly deposit matches and bonuses. Every Tuesday you can claim a modest deposit match which is a great way to encourage players to get online during slower days. The weekends are even better, with bonus promotions emailed directly to you, as long as you’ve made a deposit at some point in the week previous. These seem to change up pretty regularly, but the selection is made up of typical online casino bonus/offers. It’s a nice little boost to get your weekend started on the right foot.
The really heroic offering here is the VIP program at Vegas Hero. It’s free for any players to sign up for and packs some serious punch. With perks like a dedicated account manager, exclusive bonuses and events, monthly prize draws, personal withdrawal service, and birthday/holiday gifts packages, it’s hard to want for anything more.
As if that weren’t enough, VIPs also have access to flights to Las Vegas itself! You can be your own hero with this VIP program.
As if that weren’t enough, VIPs also have access to flights to Las Vegas itself! You can be your own hero with this VIP program.
Vegas Hero Games and Software
The game selection at Vegas Hero is huge and expansive. With a ton of categories stuffed to the brim, there’s something for every player. Vegas Hero has over 1600 titles, mostly populated by Net Entertainment but also featuring selections from QuickSpin, NYX Interactive, Play N Go, Evolution, and Microgaming.
So it’s a collection that’s filled with reliable, trusted software and appealing, fun games with new games added regularly. They offer games in the following categories:
So it’s a collection that’s filled with reliable, trusted software and appealing, fun games with new games added regularly. They offer games in the following categories:
•Classic Slots
•Online Slots
•Video Slots
•Jackpots
•Must Fall Jackpots
•Table Games
•Roulette
•Video Poker
•Live Casino
Unlike most online casinos which put a primary focus on one category (usually slots), this collection is really well rounded. Not to say their slots collection isn’t impressive, too! Over 600 slots titles are available, which still leaves a staggering 1,000+ games in their other categories. So it’s an ideal casino for slots lovers or those who really enjoy changing things up every now and again. You can be assured a great selection, whatever type of games you prefer. Even the live casino is epic at Vegas Hero, with almost 70 HD titles. A huge collection compared to most!
Mobile Casino
The Vegas Hero website was definitely developed with mobile users in mind. Impressively, over 1,300 of their titles are available through this honestly gorgeous app. They’ve put a focus on innovation and quality over quantity but somehow come out on top in both categories. Their mobile experience doesn’t sacrifice any of the features or appeal of the desktop version of the website. Overall, we found it to be a smooth, easy-to-navigate experience that makes Vegas Hero a great option for anyone who enjoys gaming on the go.
Banking Options
All of the payment and withdrawal options at Vegas Hero are free and instant, which is pretty incredible. The withdrawal minimum is always $10 CAD and the withdrawal limit is $5,000 CAD for most options, excluding paysafecard ($400 CAD) and Interac e-transfer ($2,500 CAD). We don’t often see casinos that support e-transfers though, so the fact that it’s even there at all was great, especially given its frequency of use here in Canada. In addition to these, other available banking options are:
•Visa (Debit or Credit)
•MasterCard
•Maestro
•Interac Online
•EcoPayz
•InstaDebit
•iDebit
Customer Service
Customer service is pretty accessible at Vegas Hero, with two customer support phone numbers (one domestic to Canada and one international) and two email addresses (support and complaints). While we’d love to see a live chat option, consulting various complaint portals online indicates that Vegas Hero is pretty swift at resolving open complaints or issues and many of the complaints against them are ultimately decided in their favour by third party investigations. So that inspires a lot of confidence!
They’ve also got a really substantial FAQ that covers most questions you’d have, anyways. Vegas Hero is licensed by both the Malta Gaming Authority and the UK Gambling Commission, so they’re held to some pretty high standard of customer service and support. This also means they’re following all the regulations regarding responsible gaming set forth by the Responsible Gaming Commission, which is great to know.
They’ve also got a really substantial FAQ that covers most questions you’d have, anyways. Vegas Hero is licensed by both the Malta Gaming Authority and the UK Gambling Commission, so they’re held to some pretty high standard of customer service and support. This also means they’re following all the regulations regarding responsible gaming set forth by the Responsible Gaming Commission, which is great to know.
Frequently Asked Questions About Vegas Hero
Does Vegas Hero offer bonus codes?
Yes, some of the promotions are accessible via bonus codes which are provided on the website. This is great because this “opt in” format means you don’t have to take on the bonus balance if you’d rather get straight to real money wagering.
What is the theme at Vegas Hero?
This question is not all that surprising because it is a little confusing. The premise is that your experience is guided by this character, referred to as “Vegas Hero” which seems to be just a guy in a suit who loves gambling and looking like an action movie character.
It’s kind of fun, though honestly not all that well thought out. But it certainly doesn’t negatively impact the gaming experience here.
Conclusion
Mostly, we found this casino to be a pretty typical experience in the world of reliable and solid online casinos. It’s worth noting, however, that their game selection is bigger and more impressive than most and their VIP program certainly makes you feel like a hero. The theme could use a little work to make it a little more fun, but chances are, that’s not what you’re there for, anyways. In the world of reputable online casinos, Vegas Hero is definitely a fine choice for players looking for a new site to try out. It definitely ticked all the boxes on our list!
